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1GEN FINTECH PARTNERS

Privacy Policy

Welcome to nanope MONEY – Zaroorat se Manzil Tak... Aapke Saath

We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use the nanope MONEY mobile application or associated services.

 

By accessing or using the nanope MONEY app, you agree to the practices described in this Privacy Policy.

What We Do

nanope MONEY is India’s most trusted micro-loan app helping individuals, gig workers, daily-wage earners, shop owners, delivery partners, and first-time borrowers access small loans with dignity and zero stress.
 

To provide safe, secure, and fast lending decisions, we collect certain information from you.

Information We Collect

We may collect the following information when you register, apply for a loan, or use our app:

  1. Personal Details

    • Name, Date of Birth, Gender

    • Photo and document images (uploaded with consent)

    • Contact details (mobile number, email, address)

    • We collect PAN, Aadhaar, and other KYC identity details solely for verification purposes. This information is not stored by us after the KYC process is completed.

  2. Financial & Loan Information

    • Bank account / UPI / payment details

    • Loan applications, approval status, repayment records

    • Transaction history

  3. Device & Technical Information

    • Device ID, IP address, operating system, browser type

    • Location information (if permission granted)

    • App usage logs, analytics, crash logs

  4. Community / Validation Data

    • Information shared by nanope Saathi (field agents) for verification

    • Risk assessment & credit scoring data

  5. Communication Data

    • Support messages, feedback, calls, chat responses

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How We Use Your Information

We use collected data to:

  • Create and manage your nanope MONEY account

  • Verify your identity and perform mandatory KYC checks

  • Process loan applications and disburse approved loans

  • Send reminders, repayment alerts, and important updates

  • Ensure safety, fraud prevention and responsible lending

  • Enable AI-powered decisioning and loan eligibility evaluation

  • Improve app performance and develop new features

  • Provide customer support and problem resolution

  • Comply with legal, regulatory, and RBI guidelines


We never sell, trade, or rent your personal data to anyone.

Sharing & Disclosure

We may share information only with:

  • Payment gateways, banks, UPI service providers

  • KYC and identity verification partners

  • nanope SAATHI community partners for field verification

  • Data security, analytics, or cloud service providers

  • Regulatory / legal authorities as required by law

  • Partners only with your permission for service benefits
     

All third-party partners are bound by confidentiality and data-protection requirements.

Data Storage & Security

We protect your data using industry-grade encryption, secure servers, firewalls, and access controls.

We retain your data only for:

  • Loan operations and training purposes

  • Legal requirements

  • Fraud prevention and dispute resolution
     

After this, data is securely deleted or anonymized.

Permissions Requested

nanope MONEY may request permission for:

​

  • Camera- Upload KYC documents & selfie verification

  • Storage- Save or upload documents

  • Location- Verification & service eligibility

  • App Notification- Auto-read OTP for login & verification
     

You may disable permissions anytime through device settings; however, that will restrict app functionality, and It severely degrades the customer experience.

Your Rights

You have the right to:

  • Access and request a copy of your personal data

  • Request corrections to inaccurate or incomplete information

  • Request deletion (as allowed by applicable law)

  • Withdraw consent for notifications & marketing

  • Request information about data sharing practices
     

To submit a request, contact: support@nanope.ai

Changes to this Privacy Policy

This Privacy Policy may be updated occasionally to reflect product improvements, new regulations, or legal requirements. We will notify users through the app or email for major updates.

Contact Us

For privacy questions, support, or complaints:

nanope MONEY – Privacy Support
Email: support@nanope.ai
Phone: 8753960228

Legal & Regulatory Compliance

nanope MONEY follows:

  • Digital Personal Data Protection Act (DPDPA) 2023

  • RBI KYC & AML guidelines

  • Other applicable financial regulations in India

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